Simple Returns & Secure Payments
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We believe in honest cooking and fair business. Our policies are designed to be transparent, ensuring you can invest in your kitchen with complete peace of mind. No jargon, just straightforward service for our community.
Step 1: Notify Us
Start by sending an email to hello@inti-kitchen.co.uk within 30 days of receiving your plancha. Simply include your order number and the reason for the return.
Step 2: Pack & Label
Carefully place the item back in its original packaging. Please ensure it is unused and in the same condition as received. Securely tape the box and attach the return address label.
Step 3: Post It
Take your parcel to a local courier point or post office. Keep a copy of your postage receipt until we acknowledge receipt of your return and process your refund.
Transparent Refunds
We want you to be completely satisfied with your Inti Kitchen purchase. If your new plancha grill isn't right for you, we offer a straightforward 14-day refund window from the date of delivery. To be eligible for a full refund, items must be returned in their original, unused condition and packaging. Once our team receives and inspects your return, we aim to process your refund back to your original payment method within 5-10 business days. If we have made a mistake, we will cover the cost of the return postage, otherwise postage costs are covered by the requester.
Secure Checkout
We prioritize your security. All UK cards, Apple Pay, and Google Pay are supported through our encrypted, PCI-compliant payment gateways.
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