FAQs
Find answers to common questions about orders, shipping, returns, and our artisanal carbon steel products.
Orders & Shipping
How long does shipping take?
Most orders are delivered within 5 business days. You'll receive a tracking link as soon as your plate leaves our forge.
How can I track my order?
Check your email for the shipment confirmation, which includes your unique tracking number and a link to follow the journey.
Returns & Payments
What is your return policy?
We offer a 30-day window for returns of unused products in original packaging. We want you to be fully satisfied with your Inti plancha.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for a secure and simple checkout process.
Product Care
How do I season my carbon steel?
Apply a thin layer of oil and heat the grill plate in the oven until it smokes. This creates a natural, non-stick patina that improves with every use.
How should I clean my plate?
Wait for it to cool, then scrub with hot water and a firm brush—no soap needed. Always dry immediately and apply a light coat of oil.