INTI Kitchen Premium Plancha

Large Plancha

• Length (incl handles): 46 cm

• Width: 28.5 cm

• Height: 3 cm

• Cooking surface area: 35 cm x 25.5 cm

• Weight: 4 kg

Medium Plancha

• Length (incl handles): 33 cm

• Width: 18.5 cm

• Height: 3 cm

• Cooking surface area: 24 cm x 15 cm

• Weight: 1.9 kg

Inspired by the vibrant street food culture of South America, the INTI Kitchen Plancha delivers exceptional heat retention and even cooking, helping you create unforgettable meals wherever you cook.

From perfectly smashed burgers and sizzling fajitas to crispy pizzas, teppanyaki-style vegetables, tacos, breakfasts, and BBQ feasts, this is one piece of cookware with endless possibilities.

Built to last for years of cooking adventures, the premium carbon steel surface develops a natural non-stick seasoning over time, becoming better with every meal you make.

Where Great Food Begins.

Shipping Information

We take great care in packaging every Inti Kitchen product to ensure it arrives safely and ready for years of cooking.

Processing Times

All orders are processed within 1–3 business days. During periods of high demand, processing times may be slightly longer, but we will always keep you informed of any delays.

UK delivery

We currently deliver throughout the United Kingdom using trusted courier partners.

• Standard Delivery: 2–5 business days

• Express Delivery: 1–2 business days (where available)

Delivery times begin once your order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information so you can follow your delivery's progress.

Delivery of Heavy Items

Our cookware is made from thick, premium-grade carbon steel and may be heavier than standard cookware. Please ensure someone is available to receive larger deliveries where required.

International Shipping

We are currently focused on serving customers within the United Kingdom. If you are located outside the UK and would like to place an order, please contact us and we will do our best to help.

Damaged or Missing Items

If your order arrives damaged, or if any items are missing, please contact us within 48 hours of delivery with photographs of the packaging and product. We will work quickly to resolve the issue and arrange a replacement where appropriate.

Delivery Delays

While we work with reliable courier partners, delivery times are estimates and can occasionally be affected by factors outside our control, including severe weather, courier disruptions, and peak seasonal demand.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team and we will be happy to assist.

Returns & Refunds Policy

At Inti Kitchen, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

30-Day Returns

If you change your mind, you may return your order within 30 days of receiving it for a full refund of the purchase price.

To be eligible for a return, items must be:

• Unused and in their original condition

• Returned in the original packaging where possible

• Accompanied by proof of purchase

  
  

Customers may inspect the product as they would in a retail store. We reserve the right to make deductions from refunds where the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics, and function.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.

Faulty or Damaged Products

If your order arrives damaged or develops a manufacturing defect, please contact us as soon as possible with photographs and details of the issue.

Where a fault is confirmed, we will offer one of the following:

• A replacement product

• A repair, where appropriate

• A full refund

We will also cover any reasonable return shipping costs for faulty items.

Carbon Steel Cookware

Our cookware is made from premium carbon steel and is designed to develop a natural seasoning over time.

The following are considered normal characteristics of carbon steel and are not defects:

• Surface colour changes

• Darkening or patina development

• Minor cosmetic marks from manufacturing

• Variations caused by seasoning and use

• Minor cosmetic changes and natural seasoning development are normal characteristics of carbon steel cookware and do not affect performance.

These natural characteristics do not affect performance and are part of the product's intended use.

Non-Returnable Items

We may be unable to accept returns for products that have been:

• Extensively used or damaged through misuse

• Modified or altered

• Returned without prior contact after an unreasonable period

Your statutory rights are not affected.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days. Depending on your bank or card provider, funds may take additional time to appear in your account.

How to Start a Return

To request a return, please contact us with:

• Your order number

• Your name and contact details

• The reason for the return

We will provide instructions on how to return your item.

Your Consumer Rights

Nothing in this policy affects your rights under UK consumer protection laws, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations.